THE BOTTOM LINE ON QUALITY
Year of publication: |
1994
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Authors: | Keiningham, Timothy L. ; Rust, Roland T. ; Weems, M.Marshall |
Published in: |
Financial executive : FE. - New York, NY : Financial Executives Institute, ISSN 0015-1998, ZDB-ID 4128461. - Vol. 10.1994, 5, p. 50-55
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