The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives
Year of publication: |
2010
|
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Authors: | Nuseir, Mohammed T. ; Akroush, Mamoun N. ; Mahadin, Bushra K. ; Bataineh, Abdullah Q. |
Published in: |
International Journal of Services, Economics and Management. - Inderscience Enterprises Ltd, ISSN 1753-0822. - Vol. 2.2010, 1, p. 80-108
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | e-services | electronic services | online services | service quality | customer satisfaction | responsiveness | website design | customisation | financial services | banks | Jordan | e-banking | electronic banking | online banking |
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