The electronic service quality model : the moderating effect of customer self-efficacy
Youjae Yi; Taeshik Gong
| Year of publication: |
2008
|
|---|---|
| Authors: | Yi, Youjae ; Gong, Taeshik |
| Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 25.2008, 7, p. 587-601
|
| Subject: | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Kognition | Cognition | Marketingtheorie | Marketing theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003748328