If employees "go the extra mile," do customers reciprocate with similar behavior?
Youjae Yi and Taeshik Gong
| Year of publication: |
2008
|
|---|---|
| Authors: | Yi, Youjae ; Gong, Taeshik |
| Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 25.2008, 10, p. 961-986
|
| Subject: | Arbeitskräfte | Workforce | Verhalten | Behaviour | Kundenzufriedenheit | Customer satisfaction | Privatschule | Private school | Fremdsprache | Foreign language | Südkorea | South Korea |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003768748