The impact of Click and Collect’s service quality on customer emotion and purchase decision : a case study of mobile world in Vietnam
Year of publication: |
2019
|
---|---|
Authors: | Quang Hung Le ; Luu Thanh Tan Nguyen ; Pham Ngoc Tram Anh |
Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4637, ZDB-ID 2897101-2. - Vol. 6.2019, 1, p. 195-203
|
Subject: | Service Quality | Multi-channel | Customer Emotions | Purchase Decision | Click and Collect | Dienstleistungsqualität | Service quality | Emotion | Konsumentenverhalten | Consumer behaviour | Vietnam | Viet Nam | Kaufentscheidung | Purchase decision | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
-
The effect of service employees' accent on customer reactions
Tombs, Alastair, (2014)
-
Torres, Edwin N., (2019)
-
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran, (2020)
- More ...
-
Le, Quang Hung, (2019)
-
Le Nguyen Hau, (2016)
-
Le Nguyen Hau, (2017)
- More ...