The impact of fraud prevention on bank-customer relationships : an empirical investigation in retail banking
Year of publication: |
2012
|
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Authors: | Hoffmann, Arvid O. I. ; Birnbrich, Cornelia |
Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 30.2012, 5, p. 390-407
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Subject: | Privatkundengeschäft | Personal banking | Datensicherheit | Data security | Beziehungsmarketing | Relationship marketing | Deutschland | Germany |
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