The impact of increase in minimum wages on consumer perceptions of service : a transformer model of online restaurant reviews
Year of publication: |
2021
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Authors: | Puranam, Dinesh ; Kadiyali, Vrinda ; Narayan, Vishal |
Published in: |
Marketing science. - Catonsville, MD : INFORMS, ISSN 0732-2399, ZDB-ID 883054-X. - Vol. 40.2021, 5, p. 985-1004
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Subject: | service quality | minimum wages | text analysis | transformer models | natural experiments | agency theory | Mindestlohn | Minimum wage | Dienstleistungsqualität | Service quality | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
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