The impact of intercultural communication competence on service quality and customer satisfaction
Ali Ihtiyar and Fauziah S. Ahmad
| Year of publication: |
2015
|
|---|---|
| Authors: | Ihtiyar, Ali ; Ahmad, Fauziah Sh. |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 36.2015, 2, p. 136-152
|
| Subject: | intercultural communication competence | customer satisfaction | retailing | service quality | Malaysia | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Interkulturelle Beziehungen | Cross-cultural relations | Kommunikation | Communication |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011289998