The impact of salespeople's relational behaviors and organizational fairness on customer loyalty: An empirical study in B-to-B relationships
Year of publication: |
2013
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Authors: | Poujol, Juliet F. ; Siadou-martin, Béatrice ; Vidal, David ; Pellat, Ghislaine |
Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 20.2013, 5, p. 429-438
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