The importance-performance matrix as a determinant of improvement priority
Nigel Slack
| Year of publication: |
2007
|
|---|---|
| Authors: | Slack, Nigel |
| Published in: |
Innovation, knowledge and operations improvement. - London [u.a.] : Sage. - 2007, p. 76-90
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003584133