The key role of employees in making customers more loyal: The case of Discount Bank, Israel
Year of publication: |
2010
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Authors: | Herstein, Ram ; Zvilling, Moti |
Published in: |
Human resource management international digest. - Bingley [u.a.] : Emerald, ISSN 0967-0734, ZDB-ID 2474945X. - Vol. 18.2010, 4 (1.1.), p. 14-20
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