The mediation role of frontline employee adaptability between service orientation and job outcomes : evidence from Indian power sector
Year of publication: |
2017
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Authors: | Sony, Michael ; Mekoth, Nandakumar |
Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 11.2017, 3, p. 357-380
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Subject: | service orientation | FLE adaptability | job satisfaction | job performance | structural equation modelling | India | Indien | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Strukturgleichungsmodell | Structural equation model | Arbeitsleistung | Job performance | Dienstleistungssektor | Service industry |
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