The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers
Year of publication: |
2020
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Authors: | Kosiba, John Paul Basewe ; Acheampong, Audrey ; Adeola, Ogechi ; Hinson, Robert |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 54.2020, p. 1-8
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Subject: | Customer expectation | Customer retail preferences | Customer satisfaction | Patronage intention | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Flughafen | Airport | Dienstleistungsqualität | Service quality |
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