The moderating role of service recovery on customer loyalty in the context of cruise passengers
Year of publication: |
2021
|
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Authors: | Chiou, Ming-Ren ; Chao, Shih-Liang ; Hsieh, Hsin-Yu |
Published in: |
Maritime policy & management. - London : Taylor & Francis, ISSN 1464-5254, ZDB-ID 2021932-5. - Vol. 48.2021, 2, p. 150-166
|
Subject: | Maritime safety | human factor | risk tolerance | hazardous attitude | risk perception | safety behaviour | structural equation mode | Konsumentenverhalten | Consumer behaviour | Risikopräferenz | Risk attitude | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Experiment | Kundenzufriedenheit | Customer satisfaction | Kreuzfahrt | Cruise | Risiko | Risk |
Extent: | Illustrationen, Diagramme |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Literaturverzeichnis: Seite 162-165 |
Other identifiers: | 10.1080/03088839.2020.1742396 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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