The role of autonomy, competence and relatedness in motivation to use self-service technology (SST) among customers with difficulties in SST
Year of publication: |
2023
|
---|---|
Authors: | Hong, EunPyo ; Ahn, Jiseon |
Published in: |
Journal of Hospitality and Tourism Technology. - Emerald Publishing Limited, ISSN 1757-9880, ZDB-ID 2536149-1. - Vol. 14.2023, 4, p. 630-642
|
Publisher: |
Emerald Publishing Limited |
Subject: | Customers’ difficulties | Self-service technology | Autonomy | Competence | Relatedness | Motivation | 客户的困难 | 自助服务技术 | 自主性 | 能力 | 关联感 | 动机 |
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