The role of public and private complaining in satisfaction with problem resolution
Year of publication: |
1985
|
---|---|
Authors: | Bearden, William O. |
Other Persons: | Oliver, Richard L. (contributor) |
Published in: |
Journal of consumer affairs : official publication of the American Council on Consumer Interests. - Malden, Mass. : Wiley, ISSN 0022-0078, ZDB-ID 701093-X. - Vol. 19.1985, 2, p. 222-240
|
Subject: | Konsumentenverhalten | Consumer behaviour |
-
Durable purchases over the later life cycle
Browning, Martin James, (2012)
-
Consumer-brand relationships within the luxury cosmetic domain
Hodge, April Charlotte, (2015)
-
Modelling research on consumer attitude toward car brands
Steluta, Vlad Uta Daniela, (2014)
- More ...
-
Crossover effects in the theory of reasoned action : a moderating influence attempt
Oliver, Richard L., (1985)
-
Disconfirmation processes and consumer evaluations in product usage
Oliver, Richard L., (1985)
-
Oliva, Terence A., (1995)
- More ...