The salesperson's role in CRM success : exploring the value of salespersons' mapping of buying centre stucture
Year of publication: |
2011
|
---|---|
Authors: | Kothandaraman, Prabakar ; Agnihotri, Raj ; Anderson, Rolph E. |
Published in: |
The marketing review. - Helensburgh : Westburn Publ., ISSN 1469-347X, ZDB-ID 2039374-X. - Vol. 11.2011, 3, p. 249-261
|
Subject: | Verkaufspersonal | Salespeople | Beziehungsmarketing | Relationship marketing | Erfolgsfaktor | Success factor |
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