The service-profit chain : a review and extension
Rachel W. Y. Yee, Andy C. L. Yeung, T. C. Edwin Cheng and Kee-Hung Lai
| Year of publication: |
2009
|
|---|---|
| Authors: | Yee, Rachel W. Y. ; Yeung, Andy C. L. ; Cheng, T. C. E. ; Lai, Kee-hung |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 5/6, p. 617-632
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003882597