The Smiling Chatbot : Investigating Emotional Contagion in Human-to-Chatbot Service Interactions

by Konstantin Prinz

Introduction -- Foundations of Artificial Intelligence and Conversational Agents -- Emotions and Their Relevance for Service Research -- Overview of Current Literature -- Conceptual Developments and Empirical Investigations -- General Discussion -- Implications and Limitations -- References.

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Year of publication:	2022
Authors:	Prinz, Konstantin
Publisher:	2022.: Wiesbaden : Springer Fachmedien Wiesbaden 2022.: Wiesbaden : Imprint: Springer Gabler
Subject:	Chatbot \| Service \| Emotional Contagion \| management of services \| Empathy \| Computer-mediated communication

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Extent:	1 Online-Ressource(XVIII, 223 p. 10 illus. Textbook for German language market.)
Type of publication:	Book / Working Paper
Type of publication (narrower categories):	Hochschulschrift
Language:	English
Thesis:	Dissertation, Universität Koblenz-Landau, 2022
ISBN:	978-3-658-40028-6 ; 978-3-658-40027-9 ; 978-3-658-40029-3
Other identifiers:	10.1007/978-3-658-40028-6 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10013461547