Understanding the influence of cross-cultural consumer-to-consumer interaction on consumer service satisfaction
Year of publication: |
2013
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Authors: | Johnson, Guillaume D. ; Grier, Sonya A. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 66.2013, 3, p. 306-313
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Subject: | Kundenzufriedenheit | Customer satisfaction | Austauschtheorie | Social exchange theory | Interkulturelle Beziehungen | Cross-cultural relations | Dienstleistungsqualität | Service quality | Südafrika | South Africa |
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