User satisfaction with information technology service delivery : a social capital perspective
Yongqiang Sun; Yulin Fang; Kai H. Lim; Detmar Straub
| Year of publication: |
2012
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|---|---|
| Authors: | Sun, Yongqiang ; Fang, Yulin ; Lim, Kai H. ; Straub, Detmar |
| Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 23.2012, 4, p. 1195-1211
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| Subject: | Finanzdienstleistung | Financial services | IT-Dienstleister | IT service provider | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | Sozialkapital | Social capital | Kundenzufriedenheit | Customer satisfaction | China |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009718051