Using servqual model for comparative service quality analysis of the Indian non-life insurance sector
Year of publication: |
2010
|
---|---|
Authors: | Kumar, Rohit ; Singh, Manjit |
Published in: |
Paradigm : the journal of Institute of Management Technology. - Ghaziabad : IMT, ISSN 0971-8907, ZDB-ID 1420854-4. - Vol. 14.2010, 2, p. 56-63
|
Subject: | Dienstleistungsqualität | Service quality | Versicherung | Insurance | Indien | India |
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