Valence- and arousal-focused emotional clusters among highly-satisfied customers
Year of publication: |
2015
|
---|---|
Authors: | Bindroo, Vishal ; Pillai, Rajani Ganesh ; Arnold, Mark J. |
Published in: |
Journal of managerial issues : JMI. - Pittsburg, Kan. : PSU, ISSN 1045-3695, ZDB-ID 1131458-8. - Vol. 27.2015, 1/4, p. 43-62
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Emotion | Kundenbindung | Customer retention | Meta-Analyse | Meta-analysis |
-
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun, (2014)
-
Building, measuring, and profiting from customer loyalty
Watson, George F., IV., (2015)
-
Zhang, Liming, (2022)
- More ...
-
Customer clusters as sources of innovation-based competitive advantage
Bindroo, Vishal, (2012)
-
Pillai, Rajani Ganesh, (2014)
-
Supplier cluster characteristics and innovation outcomes
Pillai, Rajani Ganesh, (2020)
- More ...