What makes you continuously use chatbot services? : evidence from Chinese online travel agencies
Year of publication: |
2021
|
---|---|
Authors: | Li, Lin ; Lee, Kyung Young ; Emokpae, Emmanuel ; Yang, Sung-Byung |
Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 31.2021, 3, p. 575-599
|
Subject: | Chatbot service quality | Online travel agency | Extended post-acceptance model of IS continuance | Technology anxiety | Artificial intelligence | Human-machine interaction | China | Dienstleistungsqualität | Service quality | Reisevermittler | Travel agency | Kundenzufriedenheit | Customer satisfaction | Künstliche Intelligenz |
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