Sales organization recovery management and relationship selling : a conceptual model and empirical test
Year of publication: |
2010
|
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Authors: | Gonzalez, Gabriel R. ; Hoffman, K. Douglas ; Ingram, Thomas N. ; LaForge, Raymond W. |
Published in: |
The journal of personal selling & sales management : JPSSM. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0885-3134, ZDB-ID 901152-3. - Vol. 30.2010, 3, p. 223-237
|
Subject: | B-to-B-Marketing | Business-to-business marketing | Lieferantenmanagement | Supplier relationship management | Kundenservice | Customer service | Beschwerdemanagement | Complaint management |
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