When perspective-taking fails to inhibit customer aggression toward service employees
Year of publication: |
2023
|
---|---|
Authors: | Kwon, Yongju ; Yi, Youjae |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 43.2023, 13/14, p. 1034-1054
|
Subject: | Customer aggression | perceived economic mobility | perspective-taking | self-other referent priming | service employees |
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