Why do lenient claims handling practices exist in the insurance industry? : a survey study of ethical decisions by claims adjusters
Year of publication: |
2017
|
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Authors: | Tseng, Lu-Ming |
Published in: |
Managerial finance. - Bingley : Emerald Group Publishing Limited, ISSN 0307-4358, ZDB-ID 750561-9. - Vol. 43.2017, 11, p. 1254-1273
|
Subject: | Organizational justice | Customer complaints | Significant others | Behavioural-based control | Insurance claims | Versicherung | Insurance | Entscheidung | Decision | Kontrolle | Control | Beschwerdemanagement | Complaint management | Verhalten in Organisationen | Organizational behaviour |
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