Why do lenient claims handling practices exist in the insurance industry? A survey study of ethical decisions by claims adjusters
Year of publication: |
2017
|
---|---|
Authors: | Tseng, Lu-Ming |
Published in: |
Managerial Finance. - Emerald Publishing Limited, ISSN 1758-7743, ZDB-ID 2047612-7. - Vol. 43.2017, 11, p. 1254-1273
|
Publisher: |
Emerald Publishing Limited |
Subject: | Organizational justice | Customer complaints | Significant others | Behavioural-based control | Insurance claims |
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