Within-role, extra-role and anti-role behaviours in retail banking
| Year of publication: |
2011
|
|---|---|
| Authors: | Wallace, Elaine ; Chernatony, Leslie de ; Buil, Isabel |
| Published in: |
The international journal of bank marketing : IJBM. - Bradford : Emerald, ISSN 0265-2323, ZDB-ID 3952770. - Vol. 29.2011, 6 (13.9.), p. 470-489
|