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accessRights:"restricted"
~person:"Al Alawi, Alamir"
~person:"Bildea, Teodor Stefan"
~person:"Choy, King Lun"
~person:"Jong, Gerben de"
~person:"Lee, Choong-Ki"
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Non-pharmaceutical intervention"
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1
Customer responses to airline companies' service failure and recovery strategies : the moderating role of service failure habit
Elbaz, Ahmed Mohamed
;
Soliman, Mohammad
;
Al Alawi, Alamir
; …
- In:
Tourism review
78
(
2023
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014235249
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2
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
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3
Airfares with codeshares : (why) are consumers willing to pay more for products of foreign firms with a domestic partner?
Jong, Gerben de
;
Behrens, Christiaan
;
Herk, Hester van
; …
- In:
Journal of economic behavior & organization : JEBO
193
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013189882
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4
Airline loyalty (programs) across borders : a geographic discontinuity approach
Jong, Gerben de
;
Behrens, Christiaan
;
Ommeren, Jos van
- In:
International journal of industrial organization
62
(
2019
),
pp. 251-272
Persistent link: https://www.econbiz.de/10012320392
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5
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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6
Towards capturing ancillary revenue via unbundling and cross-selling
Bildea, Teodor Stefan
;
Gorin, Thomas
- In:
Journal of revenue and pricing management
17
(
2018
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10011875314
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7
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, …
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
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