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accessRights:"restricted"
~person:"Choy, King Lun"
~person:"Dehghani Zadeh, Mohammad Reza"
~person:"Lee, Choong-Ki"
~person:"Loureiro, Sandra Maria Correia"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Airline
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Kundenzufriedenheit
5
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Choy, King Lun
Dehghani Zadeh, Mohammad Reza
Lee, Choong-Ki
Loureiro, Sandra Maria Correia
Han, Heesup
6
Prentice, Catherine
3
Hyun, Sunghyup Sean
2
Kim, Wansoo
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Taneja, Nawal K.
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Wang, Xuequn
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Al Alawi, Alamir
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Al Balawi, Ramah
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Davoud Nikbin
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Journal of air transport management
2
Journal of retailing and consumer services
2
Journal of strategic marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
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1
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
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2
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
3
The influence of brand experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
4
LDcFR: a new model to determine value of airline passengers
Dehghani Zadeh, Mohammad Reza
;
Fathian, Mohammad
; …
- In:
Tourism and hospitality research : the surrey quarterly …
18
(
2018
)
3
,
pp. 357-366
Persistent link: https://www.econbiz.de/10011884842
Saved in:
5
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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6
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, …
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
Saved in:
7
An asymmetrical approach to understanding configurations of customer loyalty in the airline industry
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 96-107
Persistent link: https://www.econbiz.de/10011743169
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