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~subject:"Beziehungsmarketing"
~subject:"Deregulation"
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Search: subject_exact:"Luftverkehrsunternehmen"
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Beziehungsmarketing
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760
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2
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Centre for Research on Transportation 25th Anniversary Series 1971-1996
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ECONIS (ZBW)
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71
Building customers' resilience to negative information in the airline industry
Augusto, Mário Gomes
;
Godinho, Pedro Manuel Cortesão
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 235-248
Persistent link: https://www.econbiz.de/10012114157
Saved in:
72
Environmental corporate social responsibility and the strategy to boost the airline's image and customer loyalty intentions
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
3
,
pp. 371-383
Persistent link: https://www.econbiz.de/10012179410
Saved in:
73
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
74
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
75
The impact of service recovery output/process on customer satisfaction and loyalty : the case of the airline industry
Etemad-Sajadi, Reza
;
Bohrer, Laura
- In:
Tourism and hospitality research : THR
19
(
2019
)
2
,
pp. 259-266
Persistent link: https://www.econbiz.de/10012165672
Saved in:
76
Impacts of the macro environment on airline performances in southern Africa : management perspectives
Mhlanga, Oswald
- In:
Tourism and hospitality research : THR
19
(
2019
)
4
,
pp. 439-451
Persistent link: https://www.econbiz.de/10012165730
Saved in:
77
Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina
- In:
Journal of air transport management
76
(
2019
),
pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
Saved in:
78
Route expansion in the European air transport market
Calzada, Joan
;
Fageda, Xavier
- In:
Regional studies : official journal of the Regional …
53
(
2019
)
8
,
pp. 1149-1160
Persistent link: https://www.econbiz.de/10012213309
Saved in:
79
Examining customer perception and behaviour through social media research : an empirical study of the United Airlines overbooking crisis
Ma, Jie
;
Tse, Ying Kei
;
Wang, Xiaojun
;
Zhang, Minhao
- In:
Transportation research / E : an international journal
127
(
2019
),
pp. 192-205
Persistent link: https://www.econbiz.de/10012041131
Saved in:
80
Fasten Your Seatbelt: The Passenger is Flying the Plane
Taneja, Nawal K.
-
2018
-
First edition.
Persistent link: https://www.econbiz.de/10013183068
Saved in:
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