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accessRights:"restricted"
~subject:"Customer service"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Conference paper"
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Search: subject_exact:"Kundentreue"
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Customer service
Customer retention
190
Kundenbindung
190
Beziehungsmarketing
156
Relationship marketing
156
Consumer behaviour
147
Konsumentenverhalten
147
Customer satisfaction
97
Kundenzufriedenheit
97
Customer loyalty
56
Dienstleistungsqualität
49
Service quality
49
Brand management
45
Markenführung
45
customer loyalty
32
Brand image
31
Markenimage
31
Social Web
29
Social web
29
Brand loyalty
25
Brand
24
Markenartikel
24
Markentreue
24
Confidence
20
Vertrauen
20
Internet marketing
18
Online-Marketing
18
Einzelhandel
14
Retail trade
14
Kundenservice
13
Bank
11
Loyalty
11
Customer integration
10
Hotel industry
10
Hotellerie
10
Kundenintegration
10
China
9
Corporate Social Responsibility
9
Corporate social responsibility
9
Online retailing
9
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Article
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Article in journal
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English
13
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Nazeri, Ali
2
Afaq, Anam
1
Ambrose, Maureen
1
Amos, Clinton
1
Beeler, Lisa L.
1
Biernat, Monica
1
Bressolles, Gregory
1
Brockhaus, Sebastian
1
Cai, Xiaomei
1
Chaker, Nawar N.
1
Chang, Kuei-Feng
1
Chen, Chen-Ju
1
Chen, Xin
1
Delpechitre, Duleep
1
Durrieu, François
1
Ebrahimi, Mohsen
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Gaur, Loveleen
1
Guo, Shuojia
1
Huang, Meijiao
1
Jalali, Maryam
1
Jong, Ad de
1
Kazemi, Seyed Mohamad Mehdi
1
Knemeyer, A. Michael
1
Leung, Xi Y.
1
Li, Wei-Chin
1
Li, Yexin Jessica
1
Lunardo, Renaud
1
Merkert, Rico
1
Mishra, Sanjay
1
Motakiani, Anita
1
Okumus, Bendegul
1
Pearson, James
1
Roshani, Sadaf
1
Shahriyari, Rozita
1
Singh, Gurmeet
1
Singh, Surendra N.
1
Soofifard, Rahman
1
Stock-Homburg, Ruth
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Academy of Management journal : AMJ
1
Business process management journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business
1
International journal of contemporary hospitality management
1
International journal of management development : IJMD
1
International journal of services and operations management : IJSOM
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Journal of transport economics & policy : JTEP
1
Technological forecasting & social change : an international journal
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
Tourism management perspectives : TMP
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ECONIS (ZBW)
13
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1
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
2
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
3
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
4
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
5
When social phobia meets excessive service : effects on customer delight and loyalty
Xiong, Wei
;
Huang, Meijiao
;
Okumus, Bendegul
;
Leung, Xi Y.
- In:
Tourism management perspectives : TMP
44
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013494161
Saved in:
6
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
7
Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
8
Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish
- In:
Business process management journal
23
(
2017
)
4
,
pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
Saved in:
9
Effects of employees' positive affective displays on customer loyalty intentions : an emotions-as-social-information perspective
Wang, Ze
;
Singh, Surendra N.
;
Li, Yexin Jessica
; …
- In:
Academy of Management journal : AMJ
60
(
2017
)
1
,
pp. 109-129
Persistent link: https://www.econbiz.de/10011670969
Saved in:
10
Frontline employees' innovative service behavior as key to customer loyalty : insights into FLEs' resource gain spiral
Stock-Homburg, Ruth
;
Jong, Ad de
;
Zacharias, Nicolas A.
- In:
The journal of product innovation management : an …
34
(
2017
)
2
,
pp. 223-245
Persistent link: https://www.econbiz.de/10011684888
Saved in:
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