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accessRights:"restricted"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Hochschulschrift"
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Search: subject_exact:"Kundentreue"
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Dienstleistungsqualität
Kundenbindung
204
Customer retention
203
Beziehungsmarketing
155
Relationship marketing
154
Consumer behaviour
147
Konsumentenverhalten
147
Customer satisfaction
98
Kundenzufriedenheit
98
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54
Service quality
49
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48
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48
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customer loyalty
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25
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Nazeri, Ali
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1
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Huang, Meijiao
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Huang, Shanshan
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Irwan Adi Ekaputra
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Journal of retailing and consumer services
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International journal of services and operations management : IJSOM
2
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of leisure and tourism marketing : IJLTM
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International journal of management development : IJMD
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International journal of quality and service sciences
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Journal of Islamic accounting and business research
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Journal of business economics and management
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Journal of global operations and strategic sourcing
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Journal of service theory and practice : JSTP
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Journal of strategy and management
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Journal of travel and tourism marketing
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Marktorientiertes Management
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Nomos eLibrary / Wirtschaft
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Reihe Dienstleistungsmanagement | Dienstleistungsmarketing
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Services marketing quarterly
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SpringerLink / Bücher
1
Technological forecasting & social change : an international journal
1
The journal of product innovation management : an international publication of the Product Development & Management Association
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ECONIS (ZBW)
49
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1
Mobile commerce applications service quality in enhancing customer loyalty intention : mediating role of customer satisfaction
Nurul Fazleen Mohd Zariman
;
Norshima Humaidi
;
Muhammad …
- In:
Journal of financial services marketing
28
(
2023
)
4
,
pp. 649-663
Persistent link: https://www.econbiz.de/10014479008
Saved in:
2
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
3
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
4
Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
Saved in:
5
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
6
Can servitization enhance customer loyalty? : the roles of organizational IT, social media, and service-oriented corporate culture
Li, Gang
;
Yan, Kaining
;
Wei, Zelong
;
Cheng, T. C. E.
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
1
,
pp. 40-54
Persistent link: https://www.econbiz.de/10014231343
Saved in:
7
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
8
An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce
Dwivedi, Sunita
- In:
Journal of creating value
9
(
2023
)
1
,
pp. 63-80
Persistent link: https://www.econbiz.de/10014581528
Saved in:
9
Ways to measure loyalty of service users
Quang Dang Nguyen
;
Khoa Van Nguyen
;
Kolosova, Olga
- In:
International journal of information systems in the …
14
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012799973
Saved in:
10
The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos
Tuguinay, Jovanie A.
;
Prentice, Catherine
;
Moyle, Brent
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209579
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