//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
accessRights:"restricted"
~subject:"Hotel industry"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Hochschulschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundentreue"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Hotel industry
Kundenbindung
201
Customer retention
200
Beziehungsmarketing
152
Relationship marketing
151
Consumer behaviour
144
Konsumentenverhalten
144
Customer satisfaction
95
Kundenzufriedenheit
95
Customer loyalty
52
Dienstleistungsqualität
48
Service quality
48
Brand management
46
Markenführung
46
Brand image
34
Markenimage
34
customer loyalty
31
Social Web
28
Social web
28
Brand
26
Markenartikel
26
Brand loyalty
25
Markentreue
24
Confidence
20
Vertrauen
20
Internet marketing
19
Online-Marketing
19
Einzelhandel
15
Retail trade
14
Customer service
13
Kundenbindungsprogramm
13
Kundenservice
13
Loyalty program
13
Customer integration
12
Kundenintegration
12
Deutschland
11
Loyalty
11
B-to-B-Marketing
10
Business-to-business marketing
10
Germany
10
more ...
less ...
Online availability
All
Undetermined
Free
1
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
Fallstudie
Hochschulschrift
Aufsatz in Zeitschrift
10
Language
All
English
10
Author
All
Adzoyi, Paulina N.
1
Afaq, Anam
1
Ahmad, Bilal
1
Akbar, Muhammad Imad Ud Din
1
Barnes, Donald C.
1
Blomme, Robert J.
1
Chang, Kuei-Feng
1
Chen, Chen-Ju
1
Dinca, Alexandra
1
Ferreira, Aristides Isidoro
1
Gaur, Loveleen
1
Giese, Andreas
1
Gouthier, Matthias
1
Honyenuga, Ben Q.
1
Huang, Shanshan
1
Knox, Dan
1
Komppula, Raija
1
Krämer, Tobias
1
Leal, Catarina Correia
1
Li, Mingfei
1
Li, Wei-Chin
1
Ludwig, Nadine Laura
1
Murphy, Jamie
1
Pesonen, Juho
1
Prabhakar, Guru
1
Shoemaker, Stowe
1
Singh, Gurmeet
1
Tanford, Sarah
1
Yeong, Si Ni
1
more ...
less ...
Published in...
All
International journal of contemporary hospitality management
2
Advances in hospitality and leisure
1
International journal of business
1
International journal of hospitality management
1
International journal of services and operations management : IJSOM
1
Journal of marketing theory and practice : JMTP
1
Journal of retailing and consumer services
1
Journal of strategic marketing
1
Tourism management : research, policies, practice
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer loyalty in online hotel booking platforms
Li, Wei-Chin
;
Chang, Kuei-Feng
;
Chen, Chen-Ju
- In:
International journal of business
28
(
2023
)
3
,
pp. 147-165
Persistent link: https://www.econbiz.de/10014340612
Saved in:
2
Validating a multidimensional perspective of relationship marketing on brand attachment, customer loyalty and purchase intentions : a serial mediation model
Ahmad, Bilal
;
Akbar, Muhammad Imad Ud Din
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 669-692
Persistent link: https://www.econbiz.de/10014304946
Saved in:
3
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
4
Contactless but loyal customers : the roles of anxiety and sociability in the hotel service context
Li, Mingfei
;
Huang, Shanshan
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209687
Saved in:
5
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
6
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
7
After-service gifts : evaluating how presence, context and value impact customer satisfaction and customer delight
Barnes, Donald C.
;
Krämer, Tobias
;
Gouthier, Matthias
; …
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10012607658
Saved in:
8
Should I book another hotel? : the effects of sickness and ethnicity on customer brand loyalty and positive word of mouth
Leal, Catarina Correia
;
Ferreira, Aristides Isidoro
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012389826
Saved in:
9
Plastic loyalty : investigating loyalty card programs for a Finnish hotel chain
Pesonen, Juho
;
Komppula, Raija
;
Murphy, Jamie
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 115-122
Persistent link: https://www.econbiz.de/10012004907
Saved in:
10
Back to the future : progress and trends in hotel loyalty marketing
Tanford, Sarah
;
Shoemaker, Stowe
;
Dinca, Alexandra
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1937-1967
Persistent link: https://www.econbiz.de/10011624195
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->