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isPartOf:"Auditing : a journal of practice & theory"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Complaint management
Dienstleistungsqualität
465
Service quality
465
Financial audit
171
Wirtschaftsprüfung
171
Customer satisfaction
101
Kundenzufriedenheit
101
Beziehungsmarketing
80
Relationship marketing
80
audit quality
74
Consumer behaviour
63
Konsumentenverhalten
63
Fee (Remuneration)
44
Honorar
44
Quality management
33
Qualitätsmanagement
33
Dienstleistungssektor
32
Service industry
32
audit fees
27
Taiwan
26
Financial statement audit
25
Jahresabschlussprüfung
25
Internal control
23
Internes Kontrollsystem
23
Performance measurement
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Performance-Messung
22
USA
19
United States
19
Customer service
17
Kundenservice
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Spain
17
Spanien
17
Beschwerdemanagement
16
service quality
16
Accounting policy
15
Bilanzpolitik
15
Hotel industry
15
Hotellerie
15
Dienstleistung
14
Gesundheitsversorgung
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English
16
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Lin, Wen-bao
2
Ashill, Nicholas
1
Balaji, M. S.
1
Cantor, Victor John M.
1
Casado-Díaz, Ana B.
1
Chen, Hsi-Tien
1
Chen, Hsiangting Shatina
1
Dabholkar, Pratibha A.
1
Edvardsson, Bo
1
Homayounfard, Amir
1
Huang, Bo
1
Jai, Tun-Min
1
Jha, Subhash
1
Lages, Cristiana R.
1
Lee, Jungki
1
Lee, Monle
1
Li, Richard C.
1
Li, Xiaofei
1
Lii, Yuan-shuh
1
Ma, Baolong
1
Malhotra, Neeru
1
Matos, Celso Augusto de
1
Nicolau-Gonzálbez, Juan L.
1
Pant, Anurag
1
Philp, Matthew
1
Spaid, Brian I.
1
Stafford, Marla Royne
1
Su, Ching-shu
1
Tronvoll, Bård
1
Tsai, Chen-tsang Simon
1
Veiga, Ricardo Teixeira
1
Vieira, Valter Afonso
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Xu, Yingzi
1
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Auditing : a journal of practice & theory
The service industries journal
Journal of business research : JBR
47
International journal of hospitality management
44
Journal of retailing and consumer services
37
The journal of services marketing
30
Journal of hospitality marketing & management
24
Journal of service research : JSR
19
Service business
18
International journal of contemporary hospitality management
17
Journal of the Academy of Marketing Science
15
Journal of service research
14
Services marketing quarterly
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Managing service quality : MSQ ; an international journal
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
European journal of marketing : EJM
9
Journal of air transport management
9
International journal of quality and service sciences
8
Journal of service management
8
Journal of service theory and practice
8
Journal of service theory and practice : JSTP
8
Journal of strategic marketing
7
Asia Pacific journal of marketing and logistics
6
Journal of travel and tourism marketing
6
Cogent business & management
5
International journal of business and economics
5
Journal of consumer behaviour : an international research review
5
Journal of consumer marketing
5
Journal of marketing
5
Journal of retailing
5
Marketing intelligence & planning
5
Tourism management : research, policies, practice
5
Australasian marketing journal
4
Business horizons
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
Journal of global marketing
4
Journal of marketing management : MM
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ECONIS (ZBW)
16
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16
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date (oldest first)
1
Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru
;
Ashill, Nicholas
;
Lages, Cristiana R.
; …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 843-871
Persistent link: https://www.econbiz.de/10013362154
Saved in:
2
When AI-based services fail : examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures
Huang, Bo
;
Philp, Matthew
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 877-899
Persistent link: https://www.econbiz.de/10012695297
Saved in:
3
Trust fall : data breach perceptions from loyalty and non-loyalty customers
Chen, Hsiangting Shatina
;
Jai, Tun-Min
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 947-963
Persistent link: https://www.econbiz.de/10012695300
Saved in:
4
Matching service failures and recovery options toward satisfaction
Cantor, Victor John M.
;
Li, Richard C.
- In:
The service industries journal
39
(
2019
)
13/14
,
pp. 901-924
Persistent link: https://www.econbiz.de/10012205901
Saved in:
5
Effects of customer loyalty on customer entitlement and voiced complaints
Li, Xiaofei
;
Ma, Baolong
;
Zhou, Chen
- In:
The service industries journal
37
(
2017
)
13/14
,
pp. 858-874
Persistent link: https://www.econbiz.de/10011847982
Saved in:
6
Quality function deployment in failure recovery and prevention
Chen, Hsi-Tien
- In:
The service industries journal
36
(
2016
)
13/14
,
pp. 615-637
Persistent link: https://www.econbiz.de/10011655406
Saved in:
7
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
8
Recovering service failure through resource integration
Xu, Yingzi
;
Tronvoll, Bård
;
Edvardsson, Bo
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1253-1271
Persistent link: https://www.econbiz.de/10010492121
Saved in:
9
Service failure and recovery in using technology-based self-service : effects on user attributions and satisfaction
Dabholkar, Pratibha A.
;
Spaid, Brian I.
- In:
The service industries journal
32
(
2012
)
9
,
pp. 1415-1432
Persistent link: https://www.econbiz.de/10009579525
Saved in:
10
Balancing the scales : recovering from service failures depends on the psychological distance of consumers
Lii, Yuan-shuh
;
Pant, Anurag
;
Lee, Monle
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1775-1790
Persistent link: https://www.econbiz.de/10009581429
Saved in:
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