//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Client centricity : relationship management in banking"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"The journal of services marketing"
~subject:"Consumer behaviour"
~subject:"Database marketing"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer retention"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Database marketing
Dienstleistungsqualität
Customer retention
13
Kundenbindung
11
Konsumentenverhalten
9
Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Customer loyalty
4
Loyalty
4
Service quality
4
Bank marketing
3
Bankmarketing
3
Satisfaction
3
Structural equation model
3
Strukturgleichungsmodell
3
Bank
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Financial services
2
Finanzdienstleistung
2
Personal banking
2
Privatkundengeschäft
2
Spain
2
Spanien
2
Banking industry
1
CSR image
1
Cognition
1
Comparison
1
Computer-assisted marketing
1
Confidence
1
Consumer behavior
1
Corporate reputation
1
Customers
1
Decision
1
Denmark
1
Dienstleistungsmarketing
1
Dänemark
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Pérez, Andrea
2
Rodríguez del Bosque, Ignacio A.
2
Basso, Kenny
1
Bijmolt, Tammo H. A.
1
Brunsø, Karen
1
Coussement, Kristof
1
Fraering, Martin
1
Fullerton, Gordon
1
Hansen, Håvard
1
Melnyk, Valentyna
1
Minor, Michael
1
Mittal, Banwari
1
Olsen, Svein O.
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Sallis, James E.
1
Salmones, María del Mar García de los
1
Samuelsen, Bendik M.
1
Santos, Christiane Pizzutti dos
1
Terres, Mellina da Silva
1
Tudoran, Ana Alina
1
Verbeke, Willem J. M. I.
1
more ...
less ...
Published in...
All
Client centricity : relationship management in banking
European journal of marketing : EJM
The journal of services marketing
Journal of retailing and consumer services
25
SpringerLink / Bücher
12
Journal of business research : JBR
11
Gabler Edition Wissenschaft
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
The service industries journal
7
Asia Pacific journal of marketing and logistics
6
International journal of contemporary hospitality management
6
Cogent business & management
5
International journal of hospitality management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of the Academy of Marketing Science
5
Journal of Asian finance, economics and business : JAFEB
4
Journal of marketing analytics : JMA
4
Journal of travel and tourism marketing
4
The journal of applied business research
4
Wirtschaftswissenschaft
4
Australasian marketing journal
3
Basler Schriften zum Marketing
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of economic research
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of global marketing
3
Journal of hospitality marketing & management
3
Journal of management research
3
Journal of marketing research : JMR
3
Journal of marketing theory and practice
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Kundenmanagement & Electronic Commerce
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Psychology & marketing
3
Research
3
Schriftenreihe Schwerpunkt Marketing
3
Services marketing quarterly
3
Springer eBook Collection / Business and Economics
3
The journal of product & brand management
3
Tourism management : research, policies, practice
3
Benchmarking : an international journal
2
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Retrospective: why do customers switch? : the dynamics of satisfaction versus loyalty
Mittal, Banwari
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 569-575
Persistent link: https://www.econbiz.de/10011634990
Saved in:
2
The effects of introducing and terminating loyalty programs
Melnyk, Valentyna
;
Bijmolt, Tammo H. A.
- In:
European journal of marketing : EJM
49
(
2015
)
3/4
,
pp. 398-419
Persistent link: https://www.econbiz.de/10011309596
Saved in:
3
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
4
Corporate social responsibility and customer loyalty : exploring the role of identification, satisfaction and type of company
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010531150
Saved in:
5
Improving customer retention management through cost-sensitive learning
Coussement, Kristof
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 477-496
Persistent link: https://www.econbiz.de/10010371318
Saved in:
6
The moderating effect of normative commitment on the service quality-customer retention relationship
Fullerton, Gordon
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 657-673
Persistent link: https://www.econbiz.de/10010371627
Saved in:
7
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
8
Investigating the impact of resource capabilities on customer loyalty : a structural equation approach for the UK hotels using online ratings
Ramanathan, Usha
;
Ramanathan, Ramakrishnan
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 404-415
Persistent link: https://www.econbiz.de/10010127928
Saved in:
9
The moderating effects of need for cognition on drivers of customer loyalty
Hansen, Håvard
;
Samuelsen, Bendik M.
;
Sallis, James E.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1157-1176
Persistent link: https://www.econbiz.de/10009786600
Saved in:
10
Extending the prevalent consumer loyalty modelling : the role of habit strength
Olsen, Svein O.
;
Tudoran, Ana Alina
;
Brunsø, Karen
; …
- In:
European journal of marketing : EJM
47
(
2013
)
1/2
,
pp. 303-323
Persistent link: https://www.econbiz.de/10009718525
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->