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isPartOf:"DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft"
~isPartOf:"Service business"
~subject:"Beziehungsmarketing"
~subject:"Innovation"
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Search: subject_exact:"Dienstleistungssektor"
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Beziehungsmarketing
Innovation
Dienstleistungssektor
75
Service industry
72
Dienstleistungsqualität
15
Service quality
15
Innovation management
14
Innovationsmanagement
14
Deutschland
11
Germany
11
Kundenzufriedenheit
11
Services
11
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Dienstleistungsmanagement
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Le Nguyen Hau
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Pham Ngoc Thuy
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Cheng, Lai-yu
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AlEssa, Hanan S.
1
Asikainen, Anna-Leena
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Botella-Carrubí, Dolores
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Hipp, Christiane
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Hsiao, S. L.
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Nguyen Hong Phuoc
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Park, Heejun
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DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
Service business
The service industries journal
60
Journal of business research : JBR
53
The journal of services marketing
38
Journal of service research : JSR
29
Research policy : policy, management and economic studies of science, technology and innovation
24
Industrial marketing management : the international journal for industrial and high-tech firms
23
International journal of innovation management
23
Journal of service management
21
International journal of production economics
18
The journal of business & industrial marketing
18
Journal of retailing and consumer services
17
Economics of innovation and new technology
16
International journal of services technology and management
15
Journal of service research
14
The handbook of innovation and services : a multi-disciplinary perspective
14
ZEW discussion papers
14
Technological forecasting & social change : an international journal
13
Technovation : the international journal of technological innovation, entrepreneurship and technology management
12
Journal of the Academy of Marketing Science
11
Technology analysis & strategic management
10
ZEW Discussion Papers
10
Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
9
International journal of business innovation and research
9
International journal of contemporary hospitality management
9
Public-private innovation networks in services
9
Services marketing quarterly
9
SpringerLink / Bücher
9
Structural change and economic dynamics : SC+ED
9
Discussion paper
8
European review of service economics and management
8
Industry and innovation
8
International journal of hospitality management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Edward Elgar E-Book Archive
7
International journal of business excellence
7
Journal of hospitality marketing & management
7
Journal of open innovation : technology, market, and complexity
7
Managing service quality : MSQ ; an international journal
7
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
6
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ECONIS (ZBW)
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1
The contingent impacts of dynamic service innovation capabilities on firm performance
Zhan, Jun
;
Zhang, Shun
;
Trimi, Silvana
- In:
Service business
17
(
2023
)
4
,
pp. 819-849
Persistent link: https://www.econbiz.de/10014504649
Saved in:
2
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
3
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
4
Understanding innovative work behaviour of women in service firms
AlEssa, Hanan S.
;
Durugbo, Christopher M.
- In:
Service business
16
(
2022
)
4
,
pp. 825-862
Persistent link: https://www.econbiz.de/10013459497
Saved in:
5
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
6
Quality management as a driver of innovation in the service industry
González-Cruz, Tomás Félix
;
Roig-Tierno, Norat
; …
- In:
Service business
12
(
2018
)
3
,
pp. 505-524
Persistent link: https://www.econbiz.de/10011915130
Saved in:
7
Collaborative workplaces for innovation in service companies: barriers and enablers for supporting new ways of working
Manca, Claudia
;
Grijalvo, Mercedes
;
Palacios, Miguel
; …
- In:
Service business
12
(
2018
)
3
,
pp. 525-550
Persistent link: https://www.econbiz.de/10011915132
Saved in:
8
Cost-efficient co-creation of knowledge intensive business services
Kuula, Seppo
;
Haapasalo, Harri
;
Tolonen, Arto
- In:
Service business
12
(
2018
)
4
,
pp. 779-808
Persistent link: https://www.econbiz.de/10011919766
Saved in:
9
Open innovation and growth in IT sector
Asikainen, Anna-Leena
;
Mangiarotti, Giovanni
- In:
Service business
11
(
2017
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10011722449
Saved in:
10
Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho
;
Yoo, Jay Jaewon
- In:
Service business
11
(
2017
)
1
,
pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
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