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isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of marketing theory and practice"
~subject:"Arbeitspsychologie"
~subject:"Dienstleistungsqualität"
~subject:"USA"
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Search: subject_exact:"Salespersons"
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Arbeitspsychologie
Dienstleistungsqualität
USA
Salespeople
47
Verkaufspersonal
47
Arbeitsleistung
12
Job performance
12
Sales behaviour
10
Verkaufsverhalten
10
Consumer behaviour
9
Konsumentenverhalten
9
Beziehungsmarketing
8
Personality psychology
8
Persönlichkeitspsychologie
8
Relationship marketing
8
Arbeitszufriedenheit
7
Job satisfaction
7
Customer service
6
Einzelhandel
6
Kundenservice
6
Retail trade
6
Selling
6
United States
6
Verkauf
6
Arbeitsverhalten
5
Work behaviour
5
Customer satisfaction
4
Employee retention
4
Kundenzufriedenheit
4
Mitarbeiterbindung
4
Stress
4
Work stress
4
Absatz
3
Customer orientation
3
Emotion
3
Erfolgsfaktor
3
Führungsstil
3
Leadership style
3
Leistungsmotivation
3
Organizational psychology
3
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12
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English
12
Author
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Arndt, Aaron D.
1
Babakus, Emin
1
Balaji, M. S.
1
Borders, Aberdeen Leila
1
Bouzari, Mona
1
Chen, Annie Huiling
1
Chow, Cheris W. C.
1
Dimitriadis, Sergios
1
Elliott, Michael T.
1
Friend, Scott B.
1
Fu, Frank Q.
1
Fu, Xiaoxiao
1
Galloway, Chris
1
Huang, Zhuowei
1
Hung, Kuang-peng
1
Jha, Subhash
1
Johnson, Jeff S.
1
Karande, Kiran
1
Karatepe, Osman M.
1
Kemp, Elyria
1
Krush, Michael
1
Loi, Raymond
1
Luthans, Fred
1
Macintosh, Gerrard
1
Mallalieu, Lynnea
1
Mano, Haim
1
Miao, Li
1
Nakamoto, Kent
1
Panagopoulos, Nikolaos
1
Peng, Norman
1
Ricks, Joe M. <Jr.>
1
Sohi, Ravipreet S.
1
Tao, Kungpo
1
Xu, Angela J.
1
Yavas, Ugur
1
Zhao, Chen
1
Zhu, Ting Ting
1
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European journal of marketing : EJM
International journal of contemporary hospitality management
Journal of marketing theory and practice
The journal of personal selling & sales management : JPSSM
38
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of retailing and consumer services
10
The service industries journal
9
Journal of business research : JBR
8
The journal of business & industrial marketing
8
Journal of marketing
6
Journal of marketing theory and practice : JMTP
6
Journal of the Academy of Marketing Science
6
International journal of retail & distribution management
5
Journal of service research : JSR
5
American journal of business : applying research to practice ; AJB
4
Asia Pacific journal of marketing and logistics
4
Journal of business ethics : JOBE
4
Journal of managerial issues : JMI
4
Journal of retailing
4
Journal of service research
4
The journal of services marketing
4
Academy of Management journal : AMJ
3
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of hospitality management
3
Journal of fashion marketing and management
3
Journal of personal selling & sales management
3
Journal of service management
3
Journal of strategic marketing
3
Psychology & marketing
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
Cases on human performance improvement technologies
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Interaktionen im Dienstleistungsbereich
2
International journal of services and operations management
2
Journal of customer behaviour
2
Journal of education for business
2
Journal of financial services marketing : JFSM
2
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ECONIS (ZBW)
12
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1
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date (oldest first)
1
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
Test of a mediation model of psychological capital among hotel salespeople
Bouzari, Mona
;
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2178-2197
Persistent link: https://www.econbiz.de/10011783613
Saved in:
4
The role of affective brand commitment on sales effort
Fu, Frank Q.
;
Elliott, Michael T.
;
Mano, Haim
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
3
,
pp. 257-273
Persistent link: https://www.econbiz.de/10011738267
Saved in:
5
Networking behavior and sales performance : examining potential gender differences
Macintosh, Gerrard
;
Krush, Michael
- In:
Journal of marketing theory and practice
25
(
2017
)
2
,
pp. 160-170
Persistent link: https://www.econbiz.de/10011702435
Saved in:
6
How angry customer complaints influence salesperson commitment to service quality
Tao, Kungpo
;
Karande, Kiran
;
Arndt, Aaron D.
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 265-282
Persistent link: https://www.econbiz.de/10011532821
Saved in:
7
Positive psychology in sales : integrating psychological capital
Friend, Scott B.
;
Johnson, Jeff S.
;
Luthans, Fred
; …
- In:
Journal of marketing theory and practice
24
(
2016
)
3
,
pp. 306-327
Persistent link: https://www.econbiz.de/10011532829
Saved in:
8
Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1616-1644
Persistent link: https://www.econbiz.de/10011409521
Saved in:
9
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
10
Sales manager support : fostering emotional health in salespeople
Kemp, Elyria
;
Borders, Aberdeen Leila
;
Ricks, Joe M. <Jr.>
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 635-654
Persistent link: https://www.econbiz.de/10009733003
Saved in:
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