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isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Arbeitspsychologie"
~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
~type:"article"
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Search: subject_exact:"Salespersons"
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Arbeitspsychologie
Dienstleistungsqualität
Konsumentenverhalten
Salespeople
22
Verkaufspersonal
22
Beziehungsmarketing
8
Relationship marketing
8
Selling
6
Verkauf
6
Arbeitszufriedenheit
5
Consumer behaviour
5
Job satisfaction
5
Arbeitsleistung
4
Customer service
4
Job performance
4
Kundenservice
4
Personality psychology
4
Persönlichkeitspsychologie
4
Arbeitsverhalten
3
Customer orientation
3
Customer satisfaction
3
Erfolgsfaktor
3
Führungsstil
3
Kundenzufriedenheit
3
Leadership style
3
Service quality
3
Success factor
3
Work behaviour
3
Arbeitsgruppe
2
Beschwerdemanagement
2
Coaching
2
Complaint management
2
Emotion
2
Organizational psychology
2
Stress
2
Team
2
Tourism employees
2
Tourismusberufe
2
USA
2
United States
2
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8
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8
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English
8
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Babakus, Emin
1
Balaji, M. S.
1
Bouzari, Mona
1
Chen, Annie Huiling
1
Chow, Cheris W. C.
1
Fu, Xiaoxiao
1
Guo, Wenxia
1
Harris, Lloyd C.
1
Huang, Zhuowei
1
Hung, Kuang-peng
1
Jha, Subhash
1
Karatepe, Osman M.
1
Loi, Raymond
1
Main, Kelley
1
Marín, Longinos
1
Miao, Li
1
Peng, Norman
1
Ruiz de Maya, Salvador
1
Xu, Angela J.
1
Yavas, Ugur
1
Zhao, Chen
1
Zhu, Ting Ting
1
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European journal of marketing : EJM
International journal of contemporary hospitality management
Journal of retailing and consumer services
25
Industrial marketing management : the international journal for industrial and high-tech firms
23
The journal of personal selling & sales management : JPSSM
22
Journal of business research : JBR
15
Journal of the Academy of Marketing Science
13
International journal of retail & distribution management
9
The service industries journal
9
Journal of personal selling & sales management
8
Journal of retailing
8
Asia Pacific journal of marketing and logistics
5
Journal of marketing theory and practice
5
Journal of service research : JSR
5
The journal of business & industrial marketing
5
Psychology & marketing
4
The journal of services marketing
4
Australasian marketing journal
3
International journal of hospitality management
3
Journal of customer behaviour
3
Journal of fashion marketing and management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing
3
Journal of marketing theory and practice : JMTP
3
Journal of service research
3
Marketing : ZFP ; journal of research and management
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Interaktionen im Dienstleistungsbereich
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of services and operations management
2
Journal of Islamic marketing
2
Journal of business-to-business marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of financial services marketing : JFSM
2
Journal of hospitality marketing & management
2
Journal of managerial issues : JMI
2
Journal of marketing education : JME
2
Journal of marketing research : JMR
2
Journal of service management
2
Journal of strategic marketing
2
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ECONIS (ZBW)
8
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1
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
The effectiveness of matching sales influence tactics to consumers’ avoidance versus approach shopping motivations
Guo, Wenxia
;
Main, Kelley
- In:
European journal of marketing : EJM
51
(
2017
)
9/10
,
pp. 1577-1596
Persistent link: https://www.econbiz.de/10011755188
Saved in:
4
Test of a mediation model of psychological capital among hotel salespeople
Bouzari, Mona
;
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2178-2197
Persistent link: https://www.econbiz.de/10011783613
Saved in:
5
Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1616-1644
Persistent link: https://www.econbiz.de/10011409521
Saved in:
6
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
7
The role of affiliation, attractiveness and personal connection in consumer-company identification
Marín, Longinos
;
Ruiz de Maya, Salvador
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 655-673
Persistent link: https://www.econbiz.de/10009733000
Saved in:
8
Fraudulent consumer returns: exploiting retailers' return policies
Harris, Lloyd C.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 730-747
Persistent link: https://www.econbiz.de/10003989123
Saved in:
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