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isPartOf:"Human performance"
~isPartOf:"International journal of bank marketing"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of service research : JSR"
~subject:"Arbeitsverhalten"
~subject:"Austauschtheorie"
~subject:"Boundary spanner"
~subject:"United States"
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Search: subject_exact:"Verkaufspersonal"
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Arbeitsverhalten
Austauschtheorie
Boundary spanner
United States
Salespeople
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29
Beziehungsmarketing
12
Relationship marketing
12
Customer service
8
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8
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frontline employees
7
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6
Verkauf
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Yoo, Jaewon
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Lee, Myoung-Soung
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Belschak, Frank
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Iyer, Bala
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Human performance
International journal of bank marketing
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of service research : JSR
The journal of personal selling & sales management : JPSSM
46
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of business research : JBR
14
Journal of retailing and consumer services
12
The journal of business & industrial marketing
11
Journal of marketing
8
Journal of business ethics : JOBE
7
Journal of marketing theory and practice
6
Journal of marketing theory and practice : JMTP
5
Journal of retailing
5
American journal of business : applying research to practice ; AJB
4
International journal of hospitality management
4
Journal of managerial issues : JMI
4
Journal of personal selling & sales management
4
Journal of service research
4
Journal of the Academy of Marketing Science
4
Psychology & marketing
4
European journal of marketing : EJM
3
International journal of retail & distribution management
3
Journal of business-to-business marketing
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
The international journal of human resource management
3
Academy of Management journal : AMJ
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
Cases on human performance improvement technologies
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
International journal of contemporary hospitality management
2
Journal of education for business
2
Journal of financial services marketing : JFSM
2
Journal of marketing education : JME
2
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
2
Journal of strategic marketing
2
Journal of vocational behavior
2
Marketing intelligence & planning
2
Service business
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ECONIS (ZBW)
12
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1
How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
Saved in:
2
The effects of frontline bank employees' social capital on adaptive selling behavior : serial multiple mediation model
Lee, Myoung-Soung
;
Yoo, Jaewon
- In:
International journal of bank marketing
40
(
2022
)
2
,
pp. 197-220
Persistent link: https://www.econbiz.de/10013165357
Saved in:
3
Dynamic effects of newcomer salespersons' peer relational exchanges and structures on performance
Claro, Danny Pimentel
;
Ramos, Carla
;
Gonzalez, Gabriel R.
; …
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
1
,
pp. 74-92
Persistent link: https://www.econbiz.de/10012288646
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
The catbird seat of the sales force : how sales force integration leads to new product success
Kuester, Sabine
;
Homburg, Christian
;
Hildesheim, Andreas
- In:
International journal of research in marketing : IJRM ; …
34
(
2017
)
2
,
pp. 462-479
Persistent link: https://www.econbiz.de/10011734893
Saved in:
6
The future of frontline research : invited commentaries
Rafaeli, Anat
;
Altman, Daniel
;
Gremler, Dwayne D.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 91-99
Persistent link: https://www.econbiz.de/10011648268
Saved in:
7
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
8
Securing frontline employee support after an ethical scandal : the moderating impact of response strategies
Walter, Benjamin von
;
Wentzel, Daniel
;
Tomczak, Torsten
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 417-432
Persistent link: https://www.econbiz.de/10011606978
Saved in:
9
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
10
Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.
;
Grandey, Alicia
;
Krauss, Autumn D.
- In:
Human performance
27
(
2014
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
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