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isPartOf:"Human performance"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of service research"
~isPartOf:"Personnel psychology : a journal of applied research"
~subject:"Arbeitsverhalten"
~subject:"Austauschtheorie"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Verkaufspersonal"
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Arbeitsverhalten
Austauschtheorie
Beziehungsmarketing
Dienstleistungsqualität
Salespeople
27
Verkaufspersonal
27
Selling
10
Verkauf
10
Relationship marketing
6
Ambidextrous organization
4
Arbeitsleistung
4
B-to-B-Marketing
4
Business-to-business marketing
4
Customer service
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Dienstleistungssektor
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Job performance
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Organisationale Ambidextrie
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Service quality
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frontline employees
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Absatz
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Arbeitszufriedenheit
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Field sales force
2
Job satisfaction
2
Kundenzufriedenheit
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Leistungsmotivation
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Lieferantenmanagement
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Meta-Analyse
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Ahearne, Michael
1
Andzulis, James
1
Bagozzi, Richard P.
1
Baker, Thomas L.
1
Bauer, Talya N.
1
Belschak, Frank
1
Borgh, Michel van der
1
Claro, Danny Pimentel
1
Doong, Her-Sen
1
Eisingerich, Andreas B
1
Erdogan, Berrin
1
Fehl, Amy Greiner
1
Fennell, Patrick B.
1
Gonzalez, Gabriel R.
1
Good, Valerie
1
Grandey, Alicia
1
Hall, Kristina K. Lindsey
1
Hartmann, Nathaniel N.
1
Hughes, Douglas E.
1
Krauss, Autumn D.
1
LaBrecque, Alexander C.
1
Lin, Yu-Ting
1
Lorenz, Melanie P.
1
Maier, Erik
1
Maneotis, Sarina M.
1
Ogilvie, Jessica L.
1
Palmatier, Robert W.
1
Ramos, Carla
1
Rapp, Adam
1
Schepers, Jeroen J.L.
1
Verbeke, Willem J. M. I.
1
Voorhees, Clay M.
1
Walter, Jorge
1
Wieringa, Jaap E.
1
Wuyts, Stefan
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Human performance
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of service research
Personnel psychology : a journal of applied research
Industrial marketing management : the international journal for industrial and high-tech firms
61
The journal of personal selling & sales management : JPSSM
54
Journal of business research : JBR
29
The journal of business & industrial marketing
29
Journal of the Academy of Marketing Science
26
Journal of retailing and consumer services
24
Journal of personal selling & sales management
17
The service industries journal
15
Journal of marketing
13
Journal of retailing
11
Journal of service research : JSR
10
Journal of business-to-business marketing
8
International journal of hospitality management
7
International journal of retail & distribution management
7
Journal of business ethics : JOBE
7
Asia Pacific journal of marketing and logistics
6
European journal of marketing : EJM
6
Journal of strategic marketing
6
Marketing intelligence & planning
6
Psychology & marketing
6
The journal of services marketing
6
Australasian marketing journal
5
Journal of financial services marketing : JFSM
5
Journal of marketing channels : ... distribution systems, strategy, and management
5
The Oxford handbook of strategic sales and sales management
5
European journal of marketing
4
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
4
Journal of managerial issues : JMI
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
SpringerLink / Bücher
4
The international journal of bank marketing : IJBM
4
The international journal of human resource management
4
Business horizons
3
Gabler Edition Wissenschaft
3
International journal of bank marketing
3
International journal of contemporary hospitality management
3
International journal of logistics : research and applications
3
Journal of customer behaviour
3
Journal of fashion marketing and management
3
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ECONIS (ZBW)
11
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11
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date (oldest first)
1
Cultivating resilience in organizational frontline employees
Good, Valerie
;
Fehl, Amy Greiner
;
LaBrecque, Alexander C.
; …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 405-421
Persistent link: https://www.econbiz.de/10014325996
Saved in:
2
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
3
Avatar design of virtual salespeople : mitigation of recommendation conflicts
Lin, Yu-Ting
;
Doong, Her-Sen
;
Eisingerich, Andreas B
- In:
Journal of service research
24
(
2021
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10012426782
Saved in:
4
Acquiring customers through online marketplaces? : the effect of marketplace sales on sales in a retailer's own channels
Maier, Erik
;
Wieringa, Jaap E.
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 311-328
Persistent link: https://www.econbiz.de/10012591033
Saved in:
5
A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.
;
Borgh, Michel van der
- In:
Journal of service research
23
(
2020
)
3
,
pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
Saved in:
6
Dynamic effects of newcomer salespersons' peer relational exchanges and structures on performance
Claro, Danny Pimentel
;
Ramos, Carla
;
Gonzalez, Gabriel R.
; …
- In:
International journal of research in marketing : IJRM ; …
37
(
2020
)
1
,
pp. 74-92
Persistent link: https://www.econbiz.de/10012288646
Saved in:
7
The intersection of service and sales : the increased importance of ambidexterity
Rapp, Adam
;
Baker, Thomas L.
;
Hartmann, Nathaniel N.
; …
- In:
Journal of service research
23
(
2020
)
1
,
pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
Saved in:
8
When sales becomes service : the evolution of the professional selling role and an organic model of frontline ambidexterity
Hughes, Douglas E.
;
Ogilvie, Jessica L.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 22-32
Persistent link: https://www.econbiz.de/10012183577
Saved in:
9
Deeds that help and words that hurt : helping and gossip as moderators of the relationship between leader-member exchange and advice network centrality
Erdogan, Berrin
;
Bauer, Talya N.
;
Walter, Jorge
- In:
Personnel psychology : a journal of applied research
68
(
2015
)
1
,
pp. 185-214
Persistent link: https://www.econbiz.de/10010520727
Saved in:
10
Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Maneotis, Sarina M.
;
Grandey, Alicia
;
Krauss, Autumn D.
- In:
Human performance
27
(
2014
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10010344828
Saved in:
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