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isPartOf:"Human performance"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of personal selling & sales management"
~isPartOf:"Marketing intelligence & planning"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Verkaufspersonal"
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Kundenzufriedenheit
Salespeople
128
Verkaufspersonal
128
Selling
57
Verkauf
57
Beziehungsmarketing
32
Relationship marketing
32
sales performance
16
Customer satisfaction
14
Lieferantenmanagement
13
Supplier relationship management
13
Arbeitszufriedenheit
12
Job satisfaction
12
Dienstleistungsqualität
11
Digitalisierung
11
Digitization
11
Sales
11
Service quality
11
Arbeitsleistung
10
Consumer behaviour
10
Job performance
10
Konsumentenverhalten
10
Stress
10
Work stress
10
B-to-B-Marketing
9
Business-to-business marketing
9
Absatz
8
Arbeitsverhalten
8
Einzelhandel
8
Emotion
8
Performance measurement
8
Performance-Messung
8
Retail trade
8
Work behaviour
8
sales management
8
Employee retention
7
Mitarbeiterbindung
7
salespeople
7
Erfolgsfaktor
6
Führungsstil
6
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Undetermined
8
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Article
14
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14
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English
14
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Briggs, Elten
2
Agnihotri, Raj
1
Alavi, Sascha
1
Ambrose, Scott C.
1
Augusto, Mário Gomes
1
Boles, James Sanders
1
Britton, Benjamin
1
Chang, Shu-chun
1
Chen, Tzy-ling
1
Coelho, Arnaldo
1
Coelho, Filipe
1
Das, Gurudas
1
Dugan, Riley
1
Foster, Carley
1
Haaf, Philipp
1
Habel, Johannes
1
Ho, Bach Quang
1
Hochstein, Bryan
1
Jaramillo, Fernando
1
Kassemeier, Roland
1
Luo, Jieqiong
1
Mathur, Tanuj
1
Noboa, Fabrizio
1
Oh, Hunhui
1
Oh, Joon-Hee
1
Park, Jeong Eun
1
Paul, Ujjwal Kanti
1
Philippe, Jean
1
Resnick, Sheilagh
1
Rouziou, Maria
1
Rutherford, Brian N.
1
Schmitz, Christian
1
Seck, Anne Marianne
1
Sá, Patrícia Moura
1
Tsai, Bi-kun
1
Wang, Edward Shih-tse
1
Wang, Mei-ling
1
Watanabe, Kentaro
1
Wieseke, Jan
1
Yang, Zhiyong
1
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Human performance
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of personal selling & sales management
Marketing intelligence & planning
The service industries journal
The journal of personal selling & sales management : JPSSM
11
Journal of the Academy of Marketing Science
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of retailing and consumer services
9
The journal of business & industrial marketing
7
Journal of business research : JBR
6
Journal of retailing
6
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of service research : JSR
4
The journal of services marketing
4
Asia Pacific journal of marketing and logistics
3
International journal of retail & distribution management
3
Journal of service research
3
Psychology & marketing
3
Applied Marketing Science / Angewandte Marketingforschung
2
Australasian marketing journal
2
European journal of marketing : EJM
2
International journal of hospitality management
2
Journal of business & economics research
2
Journal of business ethics : JOBE
2
Journal of managerial issues : JMI
2
Journal of marketing
2
Journal of marketing management : MM
2
Three essays on success factors of digital and non-digital services
2
Academia : revista Latinoamericana de administración
1
Agricultural and resource economics review : ARER
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Business ethics and leadership : BEL
1
Contemporary issues in business economics and finance
1
Cornell hospitality quarterly : CQ
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Diskussionspapiere des Lehrstuhls für Personal und Unternehmensführung
1
E-marketing in developed and developing countries : emerging practices
1
European journal of marketing
1
European research on management and business economics
1
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ECONIS (ZBW)
14
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1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
3
A wisdom-based salesforce development model : the role of wisdom in salesforce training and well-being
Oh, Hunhui
;
Oh, Joon-Hee
- In:
Journal of personal selling & sales management
41
(
2021
)
1
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012483630
Saved in:
4
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
5
Gritting their teeth to close the sale : the positive effect of salesperson grit on job satisfaction and performance
Dugan, Riley
;
Hochstein, Bryan
;
Rouziou, Maria
; …
- In:
Journal of personal selling & sales management
39
(
2019
)
1
,
pp. 81-101
Persistent link: https://www.econbiz.de/10012200858
Saved in:
6
Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate
Agnihotri, Raj
;
Yang, Zhiyong
;
Briggs, Elten
- In:
Journal of personal selling & sales management
39
(
2019
)
2
,
pp. 138-158
Persistent link: https://www.econbiz.de/10012200863
Saved in:
7
Reconceptualizing the measurement of multidimensional salesperson job satisfaction
Rutherford, Brian N.
;
Boles, James Sanders
;
Ambrose, …
- In:
Journal of personal selling & sales management
39
(
2019
)
3
,
pp. 287-298
Persistent link: https://www.econbiz.de/10012200888
Saved in:
8
Linking "satisfaction" to "intention-to-sell" and "sales performance" of individual agents in the health insurance market : empirical evidence from India
Mathur, Tanuj
;
Das, Gurudas
;
Paul, Ujjwal Kanti
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
2
,
pp. 109-128
Persistent link: https://www.econbiz.de/10011572118
Saved in:
9
Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
10
Service encounter in multi-channel dirstibution context : virtual and face-to-face interactions and consumer satisfaction
Seck, Anne Marianne
;
Philippe, Jean
- In:
The service industries journal
33
(
2013
)
6
,
pp. 565-579
Persistent link: https://www.econbiz.de/10009758782
Saved in:
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