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isPartOf:"Human performance"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of personal selling & sales management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Kundenzufriedenheit"
~subject:"Retail trade"
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Kundenzufriedenheit
Retail trade
Salespeople
100
Verkaufspersonal
100
Selling
56
Verkauf
56
Beziehungsmarketing
24
Relationship marketing
24
sales performance
16
Lieferantenmanagement
12
Supplier relationship management
12
Digitalisierung
11
Digitization
11
Sales
11
Arbeitsleistung
9
B-to-B-Marketing
9
Business-to-business marketing
9
Consumer behaviour
9
Job performance
9
Konsumentenverhalten
9
Absatz
8
Arbeitszufriedenheit
8
Job satisfaction
8
sales management
8
Customer satisfaction
7
Performance measurement
7
Performance-Messung
7
Arbeitsverhalten
6
Einzelhandel
6
Emotion
6
Erfolgsfaktor
6
Führungsstil
6
Leadership style
6
Managers
6
Stress
6
Success factor
6
Work behaviour
6
Work stress
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personal selling
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sales
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English
13
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Agnihotri, Raj
2
Alavi, Sascha
2
Habel, Johannes
2
Ambrose, Scott C.
1
Apiradee Wongkitrungrueng
1
Berg, Alexandra Martina van der
1
Boles, James Sanders
1
Briggs, Elten
1
Britton, Benjamin
1
Cron, William L.
1
Das, Gurudas
1
Dugan, Riley
1
Edmondson, Diane R.
1
Foege, Johann Nils
1
Gabler, Colin B.
1
Haaf, Philipp
1
Hochstein, Bryan
1
Kassemeier, Roland
1
Krittinee Nuttavuthisit
1
Luo, Jieqiong
1
Mathur, Tanuj
1
Matthews, Lucy M.
1
Nüesch, Stephan
1
Oh, Hunhui
1
Oh, Joon-Hee
1
Park, Jeong Eun
1
Paul, Ujjwal Kanti
1
Rouziou, Maria
1
Rutherford, Brian N.
1
Schmitz, Christian
1
Sen, Sankar
1
Senra, Karin B.
1
Tremblay, Michel
1
Vieira, Valter Afonso
1
Ward, Cheryl B.
1
Wieseke, Jan
1
Yang, Zhiyong
1
Yoo, Je Eun
1
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Human performance
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of personal selling & sales management
Marketing intelligence & planning
Journal of retailing and consumer services
24
Journal of retailing
16
The journal of personal selling & sales management : JPSSM
15
Journal of the Academy of Marketing Science
13
International journal of retail & distribution management
11
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of business research : JBR
9
The service industries journal
8
The journal of business & industrial marketing
7
Journal of marketing theory and practice
6
The international review of retail, distribution and consumer research
6
Journal of marketing management : MM
5
The journal of services marketing
5
Asia Pacific journal of marketing and logistics
4
Journal of marketing
4
Journal of marketing channels : ... distribution systems, strategy, and management
4
Journal of service research
4
Journal of service research : JSR
4
European journal of marketing : EJM
3
Inventi impact: retailing & consumer services
3
Psychology & marketing
3
Retail work
3
Applied Marketing Science / Angewandte Marketingforschung
2
Australasian marketing journal
2
European journal of marketing
2
Forschung aus der Hans-Böckler-Stiftung
2
Gabler Edition Wissenschaft
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of hospitality management
2
Journal of business & economics research
2
Journal of business ethics : JOBE
2
Journal of managerial issues : JMI
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Premier reference source
2
SpringerLink / Bücher
2
The journal of consumer marketing
2
Three essays on success factors of digital and non-digital services
2
(Dis)honesty in management : manifestations and consequences
1
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ECONIS (ZBW)
13
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13
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1
Toward a shared leadership environment : insights into retail salespeople's work environment
Berg, Alexandra Martina van der
;
Foege, Johann Nils
; …
- In:
Journal of personal selling & sales management
42
(
2022
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10013361666
Saved in:
2
Beyond skin-deep : triple roles of salesperson attractiveness and consumer bargaining styles
Apiradee Wongkitrungrueng
;
Krittinee Nuttavuthisit
; …
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 283-304
Persistent link: https://www.econbiz.de/10014511632
Saved in:
3
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
4
Adaptive selling in business-to-business markets : contextual boundary of a selling strategy from retailing
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
- In:
Journal of personal selling & sales management
43
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293077
Saved in:
5
Relationship conflict in stores : a longitudinal study of intra-store conflict on salespeople’s helping, customer-oriented behavior, and customer purchase behavior
Tremblay, Michel
- In:
Journal of personal selling & sales management
43
(
2023
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10014293086
Saved in:
6
A wisdom-based salesforce development model : the role of wisdom in salesforce training and well-being
Oh, Hunhui
;
Oh, Joon-Hee
- In:
Journal of personal selling & sales management
41
(
2021
)
1
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012483630
Saved in:
7
When do customers perceive customer centricity? : the role of a firm's and salespeople's customer orientation
Habel, Johannes
;
Kassemeier, Roland
;
Alavi, Sascha
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10012200908
Saved in:
8
Gritting their teeth to close the sale : the positive effect of salesperson grit on job satisfaction and performance
Dugan, Riley
;
Hochstein, Bryan
;
Rouziou, Maria
; …
- In:
Journal of personal selling & sales management
39
(
2019
)
1
,
pp. 81-101
Persistent link: https://www.econbiz.de/10012200858
Saved in:
9
Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate
Agnihotri, Raj
;
Yang, Zhiyong
;
Briggs, Elten
- In:
Journal of personal selling & sales management
39
(
2019
)
2
,
pp. 138-158
Persistent link: https://www.econbiz.de/10012200863
Saved in:
10
Measuring and testing the impact of interpersonal mentalizing skills on retail sales performance
Gabler, Colin B.
;
Vieira, Valter Afonso
;
Senra, Karin B.
; …
- In:
Journal of personal selling & sales management
39
(
2019
)
3
,
pp. 222-237
Persistent link: https://www.econbiz.de/10012200876
Saved in:
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