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isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~accessRights:"restricted"
~subject:"Service quality"
~subject:"Verkaufspersonal"
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Service quality
Verkaufspersonal
Beziehungsmarketing
243
Relationship marketing
243
Lieferantenmanagement
139
Supplier relationship management
139
B-to-B-Marketing
109
Business-to-business marketing
109
Consumer behaviour
51
Konsumentenverhalten
51
Salespeople
37
Social Web
32
Social web
32
Customer integration
31
Kundenintegration
31
Marketing management
29
Marketingmanagement
29
Customer value
28
Kundenwert
28
Selling
27
Verkauf
27
Betriebliche Wertschöpfung
26
Value creation
26
Brand management
24
Business network
24
Markenführung
24
Unternehmensnetzwerk
24
Firm performance
23
Unternehmenserfolg
23
Internet marketing
22
Online-Marketing
22
Customer satisfaction
20
Kundenzufriedenheit
20
Dienstleistungsqualität
19
Confidence
17
Vertrauen
17
Social media
16
Brand image
15
E-commerce
15
Electronic Commerce
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54
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Agnihotri, Raj
3
Bush, Alan J.
3
Chaker, Nawar N.
3
Itani, Omar S.
3
Lussier, Bruno
3
Moncrief, William C.
3
Beeler, Lisa L.
2
Cadeaux, Jack
2
Shannahan, Kirby L. J.
2
Shannahan, Rachelle J.
2
Song, Hua
2
Terho, Harri
2
Yu, Kangkang
2
Aarikka-Stenroos, Leena
1
Akter, Shahriar
1
Ancillai, Chiara
1
Arli, Denni
1
Arslanagic-Kalajdzic, Maja
1
Babakus, Emin
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Balboni, Bernardo
1
Banin, Abena Yeboah
1
Bauer, Carlos
1
Behera, Rajat Kumar
1
Bhatia, Sandhya
1
Bonney, Leff
1
Boso, Nathaniel
1
Campbell, Colin L.
1
Cardinali, Silvio
1
Casidy, Riza
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Chan, Tommy K. H.
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1
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1
Chong, Alain Yee Loong
1
Chonko, Lawrence B.
1
DeCarlo, Thomas E.
1
Delpechitre, Duleep
1
Dingus, Rebecca
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
161
Journal of business research : JBR
104
International journal of hospitality management
90
The journal of services marketing
63
Service business
42
Journal of hospitality marketing & management
37
The service industries journal
36
Journal of service research
30
Journal of travel and tourism marketing
29
International journal of contemporary hospitality management
27
Services marketing quarterly
26
Journal of service management
25
Tourism management : research, policies, practice
24
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
23
Journal of service research : JSR
23
The TQM journal : the international review of organizational improvement
22
The journal of business & industrial marketing
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
21
Total quality management & business excellence
20
Asia Pacific journal of marketing and logistics
19
Journal of personal selling & sales management
18
Journal of the Academy of Marketing Science
17
Marketing intelligence & planning
17
The journal of personal selling & sales management : JPSSM
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of strategic marketing
16
The international journal of bank marketing : IJBM
15
International journal of quality and service sciences
14
Journal of service theory and practice
14
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
13
Journal of retailing
13
International journal of business excellence : IJBEX
12
International journal of services and operations management : IJSOM
12
International journal of services, economics and management
12
Journal of hospitality and tourism insights
12
SpringerLink / Bücher
12
European journal of marketing
11
International journal of bank marketing
11
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ECONIS (ZBW)
54
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1
You've lost that learning feeling : drivers and drawbacks of channel partner disengagement with sales training
Satornino, Cinthia B.
;
Pelser, Jan
;
Wetzels, Martin
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 258-276
Persistent link: https://www.econbiz.de/10014433589
Saved in:
2
Do salesforce management systems actually drive salesperson intentions?
Epler, Rhett T.
;
Schmitt, Laurianne
;
Mathis, David
; …
- In:
Industrial marketing management : the international …
113
(
2023
),
pp. 42-57
Persistent link: https://www.econbiz.de/10014433598
Saved in:
3
We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
Saved in:
4
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
5
The impact of performance measurement diversity on customer-oriented selling behavior
Kerr, Peter D.
;
Franco-Santos, Monica
- In:
Industrial marketing management : the international …
110
(
2023
),
pp. 56-67
Persistent link: https://www.econbiz.de/10014306694
Saved in:
6
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
7
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
8
The salesperson as a knowledge broker : the effect of sales influence tactics on customer learning, purchase decision, and profitability
Bonney, Leff
;
Beeler, Lisa L.
;
Johnson, Ross W.
; …
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 352-365
Persistent link: https://www.econbiz.de/10013326862
Saved in:
9
Examining buyers' negative word-of-mouth intentions following suspected salesperson transgressions
DeCarlo, Thomas E.
;
Hansen, John D.
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 35-44
Persistent link: https://www.econbiz.de/10013259003
Saved in:
10
Inside sales social media use and its strategic implications for salesperson-customer digital engagement and performance
Chaker, Nawar N.
;
Nowlin, Edward L.
;
Pivonka, Maxwell T.
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 127-144
Persistent link: https://www.econbiz.de/10013206400
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