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isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Service quality"
~subject:"Verkaufspersonal"
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Search: subject_exact:"Customer orientation"
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Service quality
Verkaufspersonal
Beziehungsmarketing
988
Relationship marketing
988
Consumer behaviour
517
Konsumentenverhalten
517
Customer satisfaction
292
Kundenzufriedenheit
292
Lieferantenmanagement
227
Supplier relationship management
227
Dienstleistungsqualität
205
Einzelhandel
181
Retail trade
181
B-to-B-Marketing
161
Business-to-business marketing
161
Brand management
132
Markenführung
132
Social Web
100
Social web
100
Customer integration
93
Kundenintegration
93
Online retailing
92
Online-Handel
92
Brand image
90
Markenimage
90
Confidence
87
Vertrauen
87
Customer value
82
Kundenwert
81
Internet marketing
77
Online-Marketing
77
Marketing management
73
Marketingmanagement
73
Brand
68
E-commerce
68
Electronic Commerce
68
Salespeople
68
Markenartikel
67
Betriebliche Wertschöpfung
59
Value creation
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Prentice, Catherine
6
Agnihotri, Raj
4
Itani, Omar S.
4
Terho, Harri
4
Bush, Alan J.
3
Chaker, Nawar N.
3
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Karande, Kiran
3
Lussier, Bruno
3
Moncrief, William C.
3
Mortimer, Gary
3
Park, Jungkun
3
Prybutok, Victor R.
3
Quach, Sara
3
Rokonuzzaman, Md
3
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Arndt, Aaron D.
2
Beeler, Lisa L.
2
Bilgihan, Anil
2
Cadeaux, Jack
2
Cambra-Fierro, Jesús J.
2
Casidy, Riza
2
Chen, Annie Huiling
2
Cioppi, Marco
2
Dwivedi, Yogesh Kumar
2
Echchakoui, Saïd
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fazal-e-Hasan, Syed
2
Fernandes, Teresa
2
Francioni, Barbara
2
Frasquet Deltoro, Marta
2
Guenzi, Paolo
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
Journal of business research : JBR
130
International journal of hospitality management
120
The journal of services marketing
97
The service industries journal
81
Journal of hospitality marketing & management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service research : JSR
52
Services marketing quarterly
50
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
43
The journal of personal selling & sales management : JPSSM
41
Journal of the Academy of Marketing Science
40
Journal of service management
38
The journal of business & industrial marketing
37
Journal of service research
35
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of strategic marketing
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
The international journal of bank marketing : IJBM
27
Journal of marketing
25
Marketing intelligence & planning
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
23
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of air transport management
21
Journal of retailing
21
Managing service quality : MSQ ; an international journal
21
European journal of marketing : EJM
20
Psychology & marketing
20
Total quality management & business excellence
20
International journal of electronic customer relationship management : IJECRM
19
International journal of productivity and quality management : IJPQM
18
Journal of personal selling & sales management
18
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
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ECONIS (ZBW)
267
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267
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1
Video-based sales interaction in cross-cultural B2B relationships : potential (un)desired consequences
Koponen, Jonna
;
Metsola, Jaakko
;
Salin, Lotta
; …
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 238-251
Persistent link: https://www.econbiz.de/10014555774
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
4
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
5
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
6
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
7
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
8
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
Saved in:
9
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
10
Gracefully yours : would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?
Dogerlioglu-Demir, Kivilcim
;
Ng, Andy H.
;
Koçaş, Cenk
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014372547
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