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isPartOf:"International journal of health care finance and economics"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The journal of services marketing"
~subject:"USA"
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Search: subject_exact:"Testkäufe"
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USA
Dienstleistungsqualität
356
Service quality
356
Customer satisfaction
189
Kundenzufriedenheit
189
Consumer behaviour
130
Konsumentenverhalten
130
Beziehungsmarketing
125
Relationship marketing
125
Quality management
71
Qualitätsmanagement
71
Customer service
63
Kundenservice
63
Dienstleistungssektor
46
Service industry
46
Health care
37
Gesundheitsversorgung
35
Gesundheitswesen
33
Health care system
33
Beschwerdemanagement
32
Complaint management
32
Hospital
32
Krankenhaus
32
Services
29
Dienstleistung
27
United States
27
Customer experience
21
Product quality
20
Produktqualität
20
Einzelhandel
18
Retail trade
18
Satisfaction
17
Higher education institution
16
Hochschule
16
Emotion
14
Patienten
14
Patients
14
Service encounter
14
Viral marketing
14
Virales Marketing
14
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25
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Article in journal
27
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27
Collection of articles of several authors
2
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English
27
Author
All
Norton, Edward C.
2
Afendulis, Christopher C.
1
Alexandrov, Aliosha
1
Brunt, Christopher S.
1
Chelminski, Piotr
1
Choi, Beom Joon
1
Ciasullo, Maria Vincenza
1
Coulter, Robin A.
1
Durvasula, Srinivas
1
Eggleston, Karen
1
Encinosa, William E.
1
Friedman, Bernard
1
Gandhi, Sabina Ohri
1
Grabowski, David C.
1
Greenberg, Warren
1
Ha, Jooyeon
1
Hadley, Jack
1
Heinrich, Frauke
1
Hyman, David A.
1
Iversen, Tor
1
Jang, Soocheong
1
Jensen, Gail A.
1
Jiang, H. Joanna
1
Kessler, Daniel P.
1
Konetzka, R. Tamara
1
Kumar, Virender
1
La, Suna
1
Lacey, Russell
1
Leisen Pollack, Birgit
1
Lurås, Hilde
1
Lysonski, Steven
1
Madhavi, A. D.
1
Malhotra, Arvind
1
Malhotra, Claudia Kubowicz
1
Malkewitz, Keven
1
McNamara, Peggy
1
Megehee, Carol M.
1
Min, Ho-key
1
Mutter, Ryan
1
Orth, Ulrich R.
1
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Published in...
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International journal of health care finance and economics
The TQM journal : the international review of organizational improvement
The journal of services marketing
Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
International journal of hospitality management
25
Quality management journal : QMJ
17
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
Journal of retailing and consumer services
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
Managing service quality : MSQ ; an international journal
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International public management journal
6
Journal of labor economics
6
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ECONIS (ZBW)
27
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1
Managing service innovation and quality : a service ecosystem perspective
Ciasullo, Maria Vincenza
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011804555
Saved in:
2
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
3
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
4
Exploring switching behavior of US mobile service customers
Malhotra, Arvind
;
Malhotra, Claudia Kubowicz
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 13-24
Persistent link: https://www.econbiz.de/10009723108
Saved in:
5
Differences between non-profit and for-profit hospices : patient selection and quality
Gandhi, Sabina Ohri
- In:
International journal of health care finance and economics
12
(
2012
)
2
,
pp. 107-127
Persistent link: https://www.econbiz.de/10009621290
Saved in:
6
Medicare spending, mortality rates, and quality of care
Hadley, Jack
;
Reschovsky, James D.
- In:
International journal of health care finance and economics
12
(
2012
)
1
,
pp. 87-105
Persistent link: https://www.econbiz.de/10009621291
Saved in:
7
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
8
The effects of dining atmospherics on behavioral intentions through quality perception
Ha, Jooyeon
;
Jang, Soocheong
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 204-215
Persistent link: https://www.econbiz.de/10009568243
Saved in:
9
Servicescape interior design and consumers' personality impressions
Orth, Ulrich R.
;
Heinrich, Frauke
;
Malkewitz, Keven
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 194-203
Persistent link: https://www.econbiz.de/10009568244
Saved in:
10
How customer voice contributes to stronger service provider relationships
Lacey, Russell
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 137-144
Persistent link: https://www.econbiz.de/10009568249
Saved in:
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