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isPartOf:"International journal of productivity and quality management : IJPQM"
~language:"eng"
~subject:"Health care"
~subject:"Measurement"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Health care
Measurement
Dienstleistungsqualität
104
Service quality
104
Quality management
65
Qualitätsmanagement
65
Customer satisfaction
47
Kundenzufriedenheit
47
service quality
31
Beziehungsmarketing
18
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customer satisfaction
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Shahin, Arash
3
Herrera, Roberto
2
Sweis, Rateb J.
2
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1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
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Alawneh, Afnan
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Alliprandini, Dário H.
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Golrizgashti, Seyedehfatemeh
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Gupta, Piyush
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Ha Thu Nguyen
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Hammad, Ayman Abu
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Hashem, Tareq N.
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Herrera-de-la-Barrera, Jasmin
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Iglesias-Navas, Maria Auxiliadora
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Jernick, G. Arun
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Kamali, Ahmad
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Keshmiri, Mehrdad
1
Khaleel, Marwan
1
Khan, M. S.
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International journal of productivity and quality management : IJPQM
Health care management review : HCM review
55
Journal of health organization and management
38
Health marketing quarterly
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
The TQM journal : the international review of organizational improvement
27
Quality management journal : QMJ
26
Total quality management & business excellence
26
International journal of hospitality management
23
The service industries journal
22
Journal of health economics
20
Journal of business research : JBR
19
NBER working paper series
18
Management science : journal of the Institute for Operations Research and the Management Sciences
17
International journal of services and operations management
16
NBER Working Paper
16
Technological forecasting & social change : an international journal
15
Working paper / National Bureau of Economic Research, Inc.
15
International journal of quality & reliability management
14
International journal of quality and service sciences
14
Journal of service management
14
Health economics
13
International journal of pharmaceutical and healthcare marketing : IJPHM
13
Health care management science
12
Manufacturing & service operations management : M & SOM
12
The European journal of health economics
12
Health economics review
11
Services marketing quarterly
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
The journal of services marketing
10
European journal of operational research : EJOR
9
International journal of health care finance and economics
9
CHE research paper
8
International journal of production economics
8
International journal of production research
8
International journal of services, economics and management
8
Journal of retailing and consumer services
8
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ECONIS (ZBW)
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1
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
2
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
3
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
4
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
Saved in:
5
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
6
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
7
Managing arrival variability in healthcare services : case of an out-patient department
Gupta, Piyush
;
Pranjal, Piyush
;
Sachan, Amit
;
Prasad, Punam
- In:
International journal of productivity and quality …
34
(
2021
)
2
,
pp. 135-157
Persistent link: https://www.econbiz.de/10012696554
Saved in:
8
Methodology of classification, forecast and prediction of healthcare providers accredited in high quality in Colombia
Fontalvo-Herrera, Tomás
;
Delahoz-Dominguez, Enrique
; …
- In:
International journal of productivity and quality …
33
(
2021
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10012595516
Saved in:
9
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Saved in:
10
Patient satisfaction in hospital emergency services : a perspective from Portugal
Polónia, Daniel Ferreira
;
Dias, Ana Alexandra da Costa
; …
- In:
International journal of productivity and quality …
31
(
2020
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10012516301
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