//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of business research : JBR"
~accessRights:"restricted"
~person:"Bartikowski, Boris"
~person:"Sharma, Piyush"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
5
Relationship marketing
5
Consumer behaviour
4
Konsumentenverhalten
4
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Lieferantenmanagement
2
Service quality
2
Social relations
2
Soziale Beziehungen
2
Supplier relationship management
2
Ansteckungseffekt
1
Arbeitsverhalten
1
Beschwerdemanagement
1
Brand Loyalty
1
Brand image
1
Brand loyalty
1
Brand management
1
Calculative trust
1
China
1
Complaint contagion
1
Complaint intention
1
Complaint management
1
Confidence
1
Contagion effect
1
Customer citizenship behavior
1
Customer integration
1
Customer loyalty
1
Customer participation
1
Customer retention
1
Customers
1
Dienstleistungssektor
1
Ecosystem
1
Employees
1
Engagement
1
Financial services
1
Finanzdienstleistung
1
Guanxi
1
Interpersonal attraction
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Bartikowski, Boris
Sharma, Piyush
Balaji, M. S.
6
Roy, Sanjit
6
Kim, Kyung Hoon
5
Ko, Eunju
5
McLean, Graeme J.
5
Akter, Shahriar
4
Gupta, Suraksha
4
Mandler, Timo
4
Veloutsou, Cleopatra
4
Wünderlich, Nancy V.
4
Andreini, Daniela
3
Black, Iain
3
Filieri, Raffaele
3
Garrett, Tony C.
3
Gupta, Shivam
3
Harrigan, Paul
3
Leischnig, Alexander
3
Osei-Frimpong, Kofi
3
Pedeliento, Giuseppe
3
Roy, Rajat
3
Schramm-Klein, Hanna
3
Sousa, Rui
3
Soutar, Geoffrey N.
3
Witell, Lars
3
Zaefarian, Ghasem
3
Zarantonello, Lia
3
Agnihotri, Raj
2
Aiello, Gaetano
2
Al-Nabhani, Khalid
2
Aloini, Davide
2
Andreassen, Tor W.
2
Arnold, Todd J.
2
Babin, Barry J.
2
Badrinarayanan, Vishag
2
Baker, Thomas L.
2
Bazi, Saleh
2
Bock, Dora E.
2
Bose, Sunny
2
Brodie, Roderick J.
2
more ...
less ...
Published in...
All
Journal of business research : JBR
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of retailing and consumer services
1
Marketing : ZFP ; journal of research and management
1
The journal of product & brand management
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Masstige marketing : a scale development and validity study
Ishaq, Muhammad Ishtiaq
;
Raza, Ali
;
Bartikowski, Boris
; …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014368192
Saved in:
2
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
3
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
4
When in Rome! : complaint contagion effect in multi-actor service ecosystems
Chen, Ke
;
Chen, Jianxun
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of business research : JBR
121
(
2020
),
pp. 628-641
Persistent link: https://www.econbiz.de/10012417383
Saved in:
5
Managing customer relationships in the emerging markets : guanxi as a driver of Chinese customer loyalty
Lee, Liane W. Y.
;
Tang, Yiming
;
Yip, Leslie S. C.
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 356-365
Persistent link: https://www.econbiz.de/10011855359
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->