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Search: subject_exact:"Customer relationship management"
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Beziehungsmarketing
478
Relationship marketing
478
Consumer behaviour
292
Konsumentenverhalten
292
Brand management
116
Markenführung
116
Customer satisfaction
105
Kundenzufriedenheit
105
Dienstleistungsqualität
85
Service quality
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Social Web
85
Social web
85
Brand image
80
Markenimage
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Customer integration
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Kundenintegration
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Lieferantenmanagement
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Supplier relationship management
66
Internet marketing
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Online-Marketing
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Brand
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Markenartikel
57
Customer value
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Kundenwert
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Innovation
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Marketing management
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Marketingmanagement
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Einzelhandel
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Retail trade
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Social media
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Beschwerdemanagement
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Complaint management
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Emotion
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Online retailing
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Online-Handel
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B-to-B-Marketing
30
Business-to-business marketing
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478
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478
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Balaji, M. S.
6
Roy, Sanjit
6
Kim, Kyung Hoon
5
Ko, Eunju
5
McLean, Graeme J.
5
Akter, Shahriar
4
Gupta, Suraksha
4
Mandler, Timo
4
Sharma, Piyush
4
Veloutsou, Cleopatra
4
Wünderlich, Nancy V.
4
Andreini, Daniela
3
Black, Iain
3
Filieri, Raffaele
3
Garrett, Tony C.
3
Gupta, Shivam
3
Harrigan, Paul
3
Leischnig, Alexander
3
Osei-Frimpong, Kofi
3
Pedeliento, Giuseppe
3
Roy, Rajat
3
Schramm-Klein, Hanna
3
Sousa, Rui
3
Soutar, Geoffrey N.
3
Witell, Lars
3
Zaefarian, Ghasem
3
Zarantonello, Lia
3
Agnihotri, Raj
2
Aiello, Gaetano
2
Al-Nabhani, Khalid
2
Aloini, Davide
2
Andreassen, Tor W.
2
Arnold, Todd J.
2
Babin, Barry J.
2
Badrinarayanan, Vishag
2
Baker, Thomas L.
2
Bazi, Saleh
2
Bock, Dora E.
2
Bose, Sunny
2
Brodie, Roderick J.
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Journal of business research : JBR
Journal of retailing and consumer services
466
SpringerLink / Bücher
312
Industrial marketing management : the international journal for industrial and high-tech firms
243
International journal of hospitality management
190
The journal of services marketing
122
Journal of strategic marketing
101
The journal of business & industrial marketing
95
Journal of the Academy of Marketing Science
86
Journal of hospitality marketing & management
80
Springer eBook Collection / Business and Economics
79
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Journal of travel and tourism marketing
76
Service business
76
The service industries journal
75
Tourism management : research, policies, practice
74
The journal of product & brand management
73
Marketing intelligence & planning
62
Journal of service management
56
The journal of brand management : an international journal
56
Springer eBook Collection
55
Journal of marketing
54
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of retailing
51
Technological forecasting & social change : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Services marketing quarterly
50
Journal of service research
49
Psychology & marketing
47
Journal of business-to-business marketing
43
Journal of promotion management : innovations in planning and applied research
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
The international review of retail, distribution and consumer research
40
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ECONIS (ZBW)
478
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1
Customer misbehavior and service providers' risk perception in the sharing economy
Roßmannek, Oliver
;
David, Natalie
;
Schramm-Klein, Hanna
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535217
Saved in:
2
Customer engagement strategies within family businesses in emerging economies : a multi-method study
Pereira, Vijay
;
Laker, Benjamin
;
Bamel, Umesh
;
Sharma, …
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014549458
Saved in:
3
A meta-model of customer brand loyalty and its antecedents
Desveaud, Kathleen
;
Mandler, Timo
;
Eisend, Martin
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014550337
Saved in:
4
Understanding consumer behavior during and after a Pandemic : implications for customer lifetime value prediction models
Tudoran, Ana Alina
;
Thomsen, Charlotte Hjerrild
; …
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014548015
Saved in:
5
A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
6
It takes two to tango : the role of interactivity in enhancing customer engagement on sharing economy platforms
Yuan, Ruizhi
;
Chen, Yanyan
;
Mandler, Timo
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014552020
Saved in:
7
The effect of subscriptions on customer engagement
Wu, Banggang
;
Guo, Gengxuan
;
Luo, Peng
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014552022
Saved in:
8
A network perspective on resource interaction : past, present and future
Baraldi, Enrico
;
Harrison, Debbie
;
Kask, Johan
; …
- In:
Journal of business research : JBR
172
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014547413
Saved in:
9
Relational exchanges in the sales domain : a review and research agenda through the lens of commitment-trust theory of relationship marketing
Badrinarayanan, Vishag
;
Ramachandran, Indu
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014551991
Saved in:
10
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
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